Information Needs of Strategic Level Decision-Makers in Crisis Situations
نویسندگان
چکیده
This paper studies the management of information and knowledge flows for decisionsupport in crisis situations. Especially, the paper addresses the information needs of strategic level decision-makers in military organizations. The authors present the results of an empirical study carried out in Finland last year. The results contain general requirements and definition of the information contents of a strategic-level decision support system for the Finnish Defence Forces. The authors contrast these results to a system model of situation awareness. The model consists of information and knowledge categories and processes required for decision-making in crisis situations. Currently a prototype of a decision support system based on the system model and the results of the empirical study is under development.
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